Where stock allows, Frankie's aim to have all orders processed and shipped out within 48 hrs or 2 business days. Standard Shippingįrankie's offer a $9 FLAT RATE Australia-wide shipping, no matter how many items however, some larger/heavier items may incur a higher fee which will be communicated with you when your order(s) being processed. To organise a return of an item, please contact the store the purchase was made from, either via phone, email or dropping into the store. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. The balance of the refund will be issued as a store credit for purchase of your next product or paid directly back into your PayPal, ZipPay, Credit Card or Bank Deposit account. Frankies will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
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